DELIVERY AND RETURNS

 

DELIVERY / SHIPPING POLICY

Manuka Health ME is currently only able to ship to destinations within the United Arab Emirates (UAE)

  • All products will be shipped by our logistics partner Aramex and will be hand delivered.
  • Products will be hand delivered excluding the following Aramex out of delivery areas.
  1. Non Delivery Areas in Abu Dhabi vicinity: 


Musaffah, GAMCO (Gulf Aircraft maintenance co), Airport terminal 1, After airport site office, Al bahia, Al Khatam, Al Khazna, Al Raha, Al Rahba, Al Saad, Al Samha, Al Sila, Al Watba, Areas starting with telephone number 51******, Bainoona, Baniyas, Beda Zayed, Buhasa, Ghayati, Habshan, Jabel Dhana, Journ ya Four, Liwa, Madinat Zayed City, Mafraq, Mirfa, Mohd Bin Zayed City, Ruwais, Sahamah, Sila, Suwehan, Tarif, Taweelah, Yahar, Asab, Yas Island, Gandoot,Sir Baniyas,Guwaifath,Das Island,Musaffah-ICAD City 2, 
Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp), 
Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction, all security controlled zones and defence areas. 
As an alternative arrangement, these shipments can be held at the Aramex Abu Dhabi office for the consignee’s collection between 0730-1930 hrs. 


Non delivery areas in Al Ain/Ajman/ Umma Al Quwain/ Fujairah/Ras Al Khaimah vicinity: 


Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp) , Adan, Al jeer, Shamm, Khath, Burairath, Siji Al Hail (crushers/dusan site) , Shahma residential area (Dhaid). 
            

  • Shipments within the UAE will be delivered within 5 workings days
  • Shipping costs are 20aed for prepaid transactions and 22aed for cash on delivery unless otherwise stated at the time the order is placed. Orders above 200aed will be shipped free of charge.

 

Multiple Shipments / Orders / Bookings

Multiple orders/shipments may result in multiple postings to the cardholder’s monthly statement and may incur multiple delivery changes.

 

Refund Policy

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged, faulty or the wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you a replacement or refund the payment.

Please note we can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

 

Cancellation Policy

Customers can cancel their order within 24 hours; refunds will be made back to the payment method used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.